Fresh Start Growers' Supply
Mission Statement
Fresh Start Growers' Supply provides soil and animal care products for farms, lawns, and gardens. Our goal is to help you farm better, eat better, and live better. We want to provide enjoyable solutions that connect people to their garden and land.
Customer Service
When you shop at Fresh Start Growers' Supply, your satisfaction is always guaranteed. Feel free to contact us at info@freshstartgrowers.com with any questions or comments you may have.
Commercial Accounts
We offer commercial pricing for qualified commercial accounts providing an FEIN number and related profile information. To register as a commercial account, please contact us at info@freshstartgrowers.com.
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Online Ordering
Orders placed online can be managed by going to the "My Account" section of the website. Here, you are able to review orders, track shipments, change quantities, cancel orders, and print invoices. In addition, you are able to update your personal account information, such as email address, password, billing and shipping addresses, and credit card information.
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Payments
Your purchases are charged at the time you place your order. We accept MasterCard and Visa. Unfortunately, we are unable to accept any COD orders.
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Shipping
Items that are in stock at our warehouse will be shipped within 48 hours of order receipt. Special orders or back orders usually ship within 7-10 days. If you have any questions or require special assistance with your order, please contact us at info@freshstartgrowers.com.
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Will-Call Orders
With receipt of an order, Fresh Start Growers' Supply is pleased to hold orders in will-call for customer pick-up. Will-call orders will be processed only after the credit card transaction occurs. Cancellation of will-call orders may result in a restocking fee. Please understand that we cannot hold product for orders that are unpaid.
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Discounts and Rebates
We appreciate your loyalty at Fresh Start Growers' Supply.
Volume discounts are available for multiple pallet purchases. Contact us at info@freshstartgrowers.com for more information.
Full pallet orders will enjoy a 5% discount.
If a customer purchases within a calendar year, more than $10,000 worth of products, we will issue them a 1.5% rebate at the end of that calendar year.
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Returns or Exchanges
If you ever need to return or exchange a product, we want to make the process as easy as possible. Please contact us at info@freshstartgrowers.com to request a return or exchange and we will be happy to assist you with the details and return shipping arrangements.
Returns Within 30 days of delivery, you may return for credit any item purchased from Fresh Start Growers' Supply in its original condition: unopened, in new condition, with original packaging. All items that are returned are subject to a 20% restocking fee. Restocking fees may be waived if items were shipped by Fresh Start Growers' Supply incorrectly or were damaged in transit. We will pay the return shipping costs if the return is a result of our error (receipt of an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper. We'll notify you via email of your refund once we've received and processed the returned item.
Exchanges Within 30 days of delivery, you may exchange any item purchased from Fresh Start Growers' Supply in its original condition: unopened, in new condition, with original packaging. All items that are returned are subject to a 20% restocking fee. Restocking fees may be waived if items were shipped incorrectly or were damaged in transit. We will pay the return shipping costs if the return is a result of our error (receipt of an incorrect or defective item, etc.). We'll notify you via email of your exchange once we've received and processed the exchanged item.
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Your Privacy Rights
We appreciate the trust you place in Fresh Start Growers' Supply, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy, updated on April 29, 2009, describes the information we collect and how we use it. We always welcome your questions and feedback. For privacy-related issues, please contact us at: Fresh Start Growers' Supply P.O. Box 4666 Louisville, KY 40204 Phone (502) 442-7883 Fax (502) 442-7881
info@freshstartgrowers.com
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To contact Fresh Start Growers' Supply:
Email:
info@freshstartgrowers.com
Telephone:
502-442-7883
Fax:
502-442-7881
Location:
1007 East Jefferson Street
Louisville, KY 40207
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